Yes, anyone can join the social media network Google and fix any issue related to the concern. If you want to know the procedure, just read the instructions:
First of all, you need to visit wwww.facebook.com/google or www.linkedin.com/google or www.twitter.com/google > pick any social media link like Twitter> tweet your issue or concern > get the revert.

How Do I Get A Human At Google?
If you have connected with a real human you are allowed to ask anything related to your Google product/service then, follow the given instructions and learn about how to get a human at Google.
Ask about the account recovery or resetting problem.